Refund policy
Return and Refund Policy
At Women Kicking Glass, all of our products are custom-made to order. Because each item is produced specifically for you, we are unable to accept returns or issue refunds except in the case of defective or damaged products.
Defective or Damaged Items If you receive a product that is defective or damaged, please contact us within 7 days of delivery. We will review your claim on a case-by-case basis and work with you to find an appropriate resolution, which may include a replacement or refund at our discretion.
How to Submit a Claim To initiate a defective product claim, please reach out to us at [your contact email] with the following information:
- Your order number
- A description of the defect or damage
- Photos clearly showing the issue
Non-Returnable Items Because all products are made to order, we cannot accept returns or exchanges for reasons such as incorrect size selection, change of mind, or buyer's remorse.
Processing Time Once we receive your claim, we will respond within 5–7 business days with our determination.
We appreciate your understanding and support of our community. If you have any questions, please don't hesitate to contact us.